Returns & Exchanges
At Dekor Company, we want you to love every piece you bring home. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange process within 15 days of delivery to ensure your home decor journey is seamless.
Initiate Your Request
Log in to your Dekor Company account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Check Preparation
Ensure all items are in their original condition, unused, and packed in the original Dekor Company packaging with all tags and labels intact.
Schedule a Pickup
Once your request is approved, our logistics partner will schedule a convenient pickup from your doorstep within 48-72 hours.
Refund Processing
After our warehouse team completes a quality inspection, your refund will be credited back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing